Frequently Asked Questions - FAQ's
- Shipping
- Exchanges & Returns
- Pickup & Local Delivery
- Orders
- Other
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- How long will it take to receive my order? It depends on the shipping method you choose at checkout. Orders typically take 1-2 business days to process, which can be added to shipping estimate at checkout.
- How do I track my order? Once your order is processed and shipped you will receive a shipping confirmation email with all of your tracking information.
- Do you ship internationally? At this time. we do not ship internationally.
- I never received my order, what should I do now? Please make sure you are using the correct tracking information, sent from our shipping confirmation email. Or call us at (513) 942-0942.
- When will tax and shipping charges show up on my order? Tax and shipping charges are currently calculated during the checkout process. If you or the organization
- What does the "Call for Custom Rates" shipping option mean, that I am seeing during checkout? Any item that is over the weight limit to ship via UPS or FedEx domestic shipping, will be shipped via LTL shipping. In order to price things fairly for our customers, we calculate those charges after checkout and send an amendment to your order. This prevents any over-charging that may occur due to unknown circumstances. Basically, we use this option to take out the guess work involved in making large deliveries so the process goes as smoothly as possible for both Okum Supply and you, the customer.